Shipping policy

Shipping Policy – Celoriva

At Celoriva, our goal is to provide a smooth, reliable, and stress-free shopping experience. We’ve designed a transparent shipping process to keep you informed every step of the way.

Order Processing Time

We handle every order with care and precision.

  • Orders are processed within 24 to 72 hours (excluding weekends and public holidays).
  • During peak seasons, promotions, or holidays, processing times may be slightly extended.
  • Once processed, your order is handed over to our trusted international logistics partners.

Shipping Time & Delivery Estimates

We proudly offer worldwide shipping.

  • Standard international delivery typically takes 5 to 7 business days, depending on your location.
  • Remote areas or regions with limited postal services may require additional time.
  • Delays may occasionally occur due to customs, weather conditions, or carrier issues, but we closely monitor every shipment.

Tracked Shipping

Your peace of mind is important to us.

  • All orders include a tracking number.
  • Once your order is shipped, you will receive a tracking link via email or SMS.
  • Tracking updates may take 1–3 days to appear after dispatch.

Shipping Confirmation & Updates

  • A shipping confirmation email will be sent once your order has been dispatched.
  • You can use the tracking link provided to monitor your package in real time.

Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, or import fees.
  • These charges are determined by your local customs authority and are the responsibility of the customer.
  • Celoriva is not responsible for delays caused by customs procedures.

Lost, Stolen, or Delayed Packages

We are committed to ensuring your order reaches you safely.

  • If your package is significantly delayed, please contact us so we can investigate.
  • If a package is confirmed lost, we will offer a replacement or refund.
  • If tracking shows “delivered” but you haven’t received your package, please contact us for assistance.

90-Day Refund or Exchange Policy

Your satisfaction is our top priority.

  • We offer a 90-day refund or exchange policy.
  • If you receive a damaged or defective item, we will gladly provide a replacement or refund.
  • Items must be returned in their original, unused condition and packaging.

Customer Support

Our support team is always here to help.

  • Have questions about shipping?
  • Need help tracking your order?

📧 Contact us anytime at: contact@celoriva.com
We aim to respond as quickly as possible and ensure you have a smooth shopping experience.